Shipping Policy

SHIPPING POLICY & CHARGES

Postage Fees & Charges
Shipping Charges are depending on total weight (actual weight/volumetric weight – whichever is higher) of your order. You may calculate the shipping charges manually using the table below or check the fee by adding item into cart > shipping method.

Delivery Service
Your parcels are delivered using the following courier services Pos Malaysia Mail, Pos Express, Poslaju, Citylink, DD Express, Skynet, Abx, Aramex, DHL, Nationwide and more. For full bicycle/ frame type of products, currently we only available to ship within Peninsular Malaysia. All addresses are unable to make any adjustment once already in processing. (unless special case)

Self-Collect or Cash on Delivery
You can choose to collect your purchases or (Cash on delivery )by contacting our Terbike.com team to schedule your meet up point and time. (only available in selected klang valley area)

For Full Bicycle / Frame type of products, are (Cash on Delivery NOT available) you may collect your purchases (box / assemble unit) at our partner’s showroom, by showing your purchased information from Shin Chan Supplies Enterprise.

(i) Maxtron Fatbike Bicycle:

MAXTRON- HHH.MY
66, Jalan 30A/119,
Taman Taynton View,
56000 Cheras, Kuala Lumpur.

(ii) Cronus / Garion /Asogo Bicycle:

SOLID COLLECTIONS SDN. BHD.
Lot.2757, Jalan Raja Nong,
Taman Sentosa,
41200 Klang,
Selangor Darul Ehsan, Malaysia.

Delivery Time
We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. Some courier service does not collect/ deliver consignment during weekend, so please place order earlier if you wish to receive the parcel sooner. For customization or special requirement order, delivery timeframe will be estimate and proposed by Terbike.com team upon payment received.

During Promotion Periods
During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.

For more details or inquiries on shipping issues, Please contact us at: +6011 6337 2738 or support@terbike.com

RETURN / EXCHANGE POLICY
TERBIKE.COM only accepts Return/Exchange if the product purchased was manufacture defects or wrong product/color being shipped to buyer.

TERBIKE.COM strictly do not accept any returns from buyer due to the following reasons from buyer:

• Changed of mind from buyer
• When product is used, destroyed or damaged
• When tag attached to product is removed or package of product is opened and product value is damaged
• When sealed package is opened or packaging materials are lost
• When too much time has passed (after exceeding 7 working days after goods received) and product value has so decreased that its re-sale is not possible
• When return/exchange request is made for customized product such as hand-made shoes or accessories
• When components of product (including free gift) have been used or lost
• When buyer did not follow instructions included in product

Please follow the steps below to request for Return/Exchange:

• Email TERBIKE.COM at support@terbike.com and provide the following details:
  1. Name
  2. Contact number
  3. Delivery address
  4. TERBIKE.COM.COM Order No. (e.g. SC-0123)
  5. Attached photo / video of faulty product
• Faulty products must be delivered in its original packaging (including accessories, manuals, and documentation) to TERBIKE.COM. Delivery costs to be covered by customer.
• TERBIKE.COM will cover delivery costs of replacement or repaired product to customer.