Account Registration & Password Retrieval
How do I register on Terbike.com?
- Simply click on the Register button on the top right corner of the website and fill up the registration form. Make sure your details are correct to avoid any delay in your delivery.
I forgot my password, what should I do?
- No worries. Go to login page and click “Forgot Password”. Enter the email address associated with your account, then click “Continue”. We will send you an email with a link where you can create your new password.
Online Shopping Enquiries
How do I make an online purchase?
- You can click here for our step by step online shopping guide
Can I make changes to my order after it has been submitted?
- No. Unfortunately, we start to process your order as soon as we receive it, therefore we are unable to cancel or change your order. We advise that you carefully review and modify your order before payment submission.
What happens if I notice that my personal details are incorrect after I have placed my order
- If you notice your personal details are incorrect once you have placed your order, please contact us by visiting our contact us page or call us at +6011 6337 2738
Can I order from www.Terbike.com and pick it up myself?
- Yes. Self-pickup (or Cash on Delivery) options are available at our online store. However, the self-pick up point, schedule is subject to change, please contact our Terbike.com team at +6011 6337 2738 to arrange.
Can I get the same price if purchased directly from any other Terbike.com online/offline partner, e-commerce store?
- No. The price listed at www.Terbike.com are exclusively for online buyers only.
What payment method do you have?
- Paypal Gateway – Debit / Credit Card / Online Banking
- Manual Bank In – Bank in manually to our Maybank Account using ATM machine / and more, please share your proof of receipt to our support email or whatsapp
How much is the delivery charge?
- It depends on the rate provided by courier service based on shipping location you choose the checkout.
- product weight/ volumetric weight.
What courier service does Terbike.com use?
- JnT Express/ Pos Laju / Pos Ekspress /ABX / DHL / Skynet / Nationwide or more
Do you offer international shipping?
- Yes, for selected countries. Please contact Terbike.com team via email@example.com
I want to ship my order to someone else address. What do I do?
- At the shopping cart page, untick Same as billing information to enter your preferred address and recipient details. Make sure all information are correct to avoid any delay in your delivery.
How can I track my order(s)?
- We will send the courier service consignment note / tracking no. to you by email, you can then track your parcel at their website.
How many days does it take for my order to arrive?
Standard delivery time :
1 to 5 business days. (West Malaysia)
4 to 6 business days. (East Malaysia)
** Not included public holiday or state holiday.
** Not applicable for customizing type or special order.
** International shipping estimation within 30 business days.
Payment made before 9 pm: will be shipped out on the next business day (except Sunday; Public Holiday).
Refund/Exchange or Warranty Enquiries
What should I do if I have received a damaged/faulty/incorrect product?
If your item is damaged, faulty, or different to how it was described follow these easy steps:
- Damage, faulty or incorrect item, send in photos/video of the item(s) to firstname.lastname@example.org within 24 hours from goods received
- Warranty items:
– Each supplies products will be having different warranty status.
- Please provide the following details so we can assist you as quickly as possible:
- Contact Number
- Email Address
- Delivery Address
- Order ID
- A brief description of the problem you are experiencing
- Our customer support team will verify it within 1 to 3 business days
- Once confirmed, we will contact you through the email or phone call